Good Casino Privacy Policy — Your Data, Protected

01 Introduction

This Privacy Policy ("Policy") describes how Good Casino ("Good Casino", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the Good Casino platform at good-casino.live, the Good Casino mobile application, and all associated services.

Good Casino is committed to protecting your privacy and handling your personal data with transparency and care. We understand that trust is the foundation of our relationship with every player, and we take our data protection responsibilities seriously.

By registering an account at Good Casino, making a deposit, or using any part of our platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this Policy, please do not use Good Casino.

02 Data We Collect

Good Casino collects personal data in several ways: directly from you when you register or use our platform, automatically through your use of our website and app, and from third-party service providers where necessary to verify your identity or process payments.

Good Casino does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where this is strictly necessary for responsible gaming purposes — for example, if you disclose a gambling problem to our support team.

03 How We Use Your Data

Good Casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your Good Casino account, including processing your registration, verifying your identity, and keeping your account details up to date.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial transactions on your account.
• Platform Security: To detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities. Good Casino uses automated systems to monitor account activity for suspicious patterns.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact our support team.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Platform Improvement: To analyse how players use Good Casino and identify areas where we can improve the platform experience.
• Marketing Communications: To send you information about promotions, bonuses, and new features at Good Casino. You can opt out of marketing communications at any time by updating your account preferences or contacting our support team.
• Responsible Gaming: To monitor your gambling activity and identify signs of problem gambling, and to provide you with appropriate responsible gaming tools and support.

04 Legal Basis for Processing

Good Casino processes your personal data on the following legal bases:

• Contract Performance: Processing that is necessary to provide the services you have signed up for — including account management, transaction processing, and customer support.
• Legal Obligation: Processing that is required to comply with applicable laws, including identity verification, age checks, and anti-money laundering reporting obligations.
• Legitimate Interests: Processing that is necessary for Good Casino's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending you marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

Good Casino does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: We share financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity Verification Providers: We may share your identity documents with third-party KYC (Know Your Customer) verification services to confirm your age and identity. These providers are contractually required to handle your data securely and use it only for verification purposes.
• Fraud Prevention Services: We may share technical and usage data with fraud detection providers to identify and prevent fraudulent activity on the Good Casino platform.
• Legal Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of Good Casino, our players, or the public.
• Business Transfers: In the event that Good Casino is acquired by or merged with another company, your personal data may be transferred to the new owner as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

06 Cookies & Tracking

Good Casino uses cookies and similar tracking technologies on our website and mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.

We use the following types of cookies:

• Essential Cookies: Required for the Good Casino platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics Cookies: Help us understand how players use Good Casino — which pages are most visited, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences, such as your preferred language and display options, so you don't have to set them every time you visit.
• Marketing Cookies: Used to deliver relevant promotions and offers to you based on your activity on the Good Casino platform. You can opt out of marketing cookies at any time through your browser settings.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the Good Casino platform.

07 Data Retention

Good Casino retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our legitimate business interests. The specific retention periods we apply are as follows:

• Account Data: Retained for the duration of your account and for 5 years after account closure, in accordance with anti-money laundering regulations.
• Transaction Records: Retained for 7 years after the date of the transaction, as required by financial record-keeping obligations.
• Support Communications: Retained for 3 years after the date of the communication, to allow us to resolve any disputes that may arise.
• Technical and Usage Data: Retained for 2 years from the date of collection, after which it is anonymised or deleted.
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever comes first.

When your data is no longer required, Good Casino will securely delete or anonymise it. We do not retain personal data for longer than is necessary for the purposes for which it was collected.

08 Your Rights

As a Good Casino player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all data rights requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data that Good Casino holds about you. We will provide this in a clear, readable format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You have the right to request that Good Casino delete your personal data. This right is subject to certain limitations — for example, we may be required to retain some data for legal compliance purposes.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though Good Casino may be able to demonstrate compelling grounds to continue processing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

09 Children's Privacy

Good Casino is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent underage individuals from creating accounts.

If Good Casino becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has created a Good Casino account, please contact us at [email protected] and we will investigate and take appropriate action promptly.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. Good Casino supports responsible gaming and takes underage gambling prevention seriously.

10 Data Security

Good Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including payment details and identity documents.
• Multi-factor authentication for all internal staff accounts that have access to player data.
• Role-based access controls that limit employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent security specialists.
• 24/7 intrusion detection systems that monitor our infrastructure for suspicious activity.

Despite these measures, no online platform can guarantee absolute security. If you have reason to believe that your Good Casino account has been compromised, please contact our support team immediately so we can take action to protect your account.

11 Policy Updates

Good Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this Policy, we will notify registered players by email and display a prominent notice on the Good Casino platform at least 7 days before the changes take effect.

The date at the top of this page shows when this Privacy Policy was last updated. We encourage you to review this Policy periodically to stay informed about how Good Casino protects your personal data. The most current version of this Policy will always be available at good-casino.live/privacy-policy.

Continued use of Good Casino after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using Good Casino and contact our support team to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Good Casino handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected] — for data rights requests, please use the subject line "Privacy Request".
• Live Chat: Available directly from the Good Casino platform. Average response time under 3 minutes.

For information about our Terms and Conditions, please visit Terms and Conditions. For responsible gaming support and tools, please visit our Responsible Gaming page.